At Norfolk Outdoor Adventures, we strive to ensure your outdoor experience is as enjoyable and seamless as possible. However, we understand that unforeseen circumstances may arise, necessitating changes to your plans. This cancellation policy outlines the terms and conditions regarding booking modifications, cancellations, and refunds to ensure clarity and fairness for all parties.

1. Cancellation by the customer

If you need to cancel your booking, we recommend doing so as early as possible to minimize disruptions. Our refund policy is as follows:

• Cancellations made 14 days or more prior to the scheduled activity date: Customers are eligible for a full refund, minus any booking fees.
• Cancellations made 7-13 days before the activity: A 50% refund will be issued.
• Cancellations within 7 days of the activity: Unfortunately, no refunds can be provided due to preparation and staffing costs incurred.

If you wish to reschedule your booking, we will do our best to accommodate your request, subject to availability. Rescheduling requests must be made at least 7 days prior to the original activity date.

2. Cancellation by norfolk outdoor adventures

Occasionally, cancellations may be necessary due to weather conditions, safety concerns, or unforeseen circumstances beyond our control. In such cases, we will notify you as soon as possible and provide the following options:

• A full refund of your booking fee.
• Rescheduling to an alternative date that suits your availability.
• Credit towards a future booking.

Our team prioritizes your safety and the quality of your experience, and we appreciate your understanding in such situations.

3. No-show policy

If you fail to arrive at the designated meeting point on time without prior notice, your booking will be considered a no-show, and no refund will be provided.

4. Group and custom bookings

For group bookings or customized packages, cancellation terms may vary. Please refer to your booking confirmation for specific terms or contact us directly for details.

5. Refund process

Refunds will be processed using the original payment method within 5-10 business days of the cancellation confirmation. If you do not receive your refund within this timeframe, please contact our support team for assistance.

Contact us

If you have any questions about our cancellation policy, please reach out to our team via email or phone. We are here to assist you and ensure your experience with Norfolk Outdoor Adventures is a positive one.

We appreciate your cooperation and look forward to welcoming you for an unforgettable adventure in Norfolk’s stunning outdoors.